The COVID-19 pandemic injected unprecedented uncertainty into the sports world. The good news is recent momentum in other sports and statements from governors have left us confident the NFL will play a full 2020 season. That said, it’s important to us to have transparent and fair policies. Below you will find how we will be handling various situations. For other questions, feel free to contact our support.
NFL DRAFT KIT POLICY
* If the 2020 NFL season is canceled, 2020 Draft Kit subscribers will receive our 2021 Draft Kit for free.
* If the 2020 NFL season is delayed, we will continue to keep our Draft Kit updated and fresh until whenever Week 1 starts.
* If at least six weeks of the 2020 NFL season are played, Draft Kit sales are final. If less than six weeks are played, 2020 Draft Kit subscribers will receive our 2021 Draft Kit at a discounted rate.
* We don’t offer cash refunds on Draft Kit purchases.
NFL IN-SEASON PRODUCT POLICY
* If the 2020 NFL season is canceled, 2020 In-Season subscribers will receive our full 2021 In-Season subscription for free.
* If the 2020 NFL season is delayed but plays in full, In-Season subscribers will receive access whenever the season begins.
* Our content covers 21 weeks of football: 17 regular season weeks plus four playoff weeks. If at least 17 weeks of the total 2020 NFL season are played, In-Season subscription sales are final. If less than 17 weeks are played, credits will be applied to 2021 In-Season subscriptions on a tiered prorated basis. For example, if only 14 weeks of football are played, you will be credited with a discount for three weeks off your 2021 subscription.
* We don’t offer cash refunds on In-Season subscriptions.
NBA SEASON PASS POLICY
* Our content covers the rest of regular season play and the NBA Playoffs. This is NOT a subscription and will not renew after the conclusion of the 2020 NBA Finals.
* If the season is paused, content will pause and resume when games restart. In this event, weekly subscriptions will be paused and will resume when games restart.
* The total package covers approximately 11 weeks of NBA games. In the event that at least eight weeks of NBA games are played, we will consider sales final. If less than eight weeks of basketball are played, purchasers will receive a future discount on an ETR NBA subscription. For example, if four weeks of NBA games are played, purchasers will receive a discount for the equivalent of four weeks of dues off future ETR NBA basketball content.
* We don’t offer cash refunds on this product.
As new products for 2020 are announced, we will update this page with policies specific to those products.